I am looking for a way to give my agents access to their interactions (not the recording) via performance => interactions.  The problem I am running into is that they see all of the interactions taken and the filter for user is not accessible.

I know there is a permission to be able to filter by user as the supervisory role allows this but can't determine which specific permissions grants it.  Are there specific permissions that would allow only access to an individuals interactions?  If not, what permission enables the User filter.

Thanks,
#Ask Me Anything (AMA)

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------

i recommend you to check permission called recording

------------------------------
Noufal Ibrahim
SMASCO
------------------------------

Original Message:
Sent: 06-19-2020 15:56
From: Cedric Harris
Subject: Filter Interactions By User

I am looking for a way to give my agents access to their interactions (not the recording) via performance => interactions.  The problem I am running into is that they see all of the interactions taken and the filter for user is not accessible.

I know there is a permission to be able to filter by user as the supervisory role allows this but can't determine which specific permissions grants it.  Are there specific permissions that would allow only access to an individuals interactions?  If not, what permission enables the User filter.

Thanks,
#Ask Me Anything (AMA)

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------

I do not see anything in the permissions with the word Recording that do what I am looking for.  Again, I do not want to give the agents access to the actual recordings but I do want them to be able to filter by user so they can access the information from their interactions (Conversation ID, Date/Time, ANI, DNIS, etc).

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------

Original Message:
Sent: 06-21-2020 03:34
From: Noufal Ibrahim
Subject: Filter Interactions By User

i recommend you to check permission called recording

------------------------------
Noufal Ibrahim
SMASCO

Original Message:
Sent: 06-19-2020 15:56
From: Cedric Harris
Subject: Filter Interactions By User

I am looking for a way to give my agents access to their interactions (not the recording) via performance => interactions.  The problem I am running into is that they see all of the interactions taken and the filter for user is not accessible.

I know there is a permission to be able to filter by user as the supervisory role allows this but can't determine which specific permissions grants it.  Are there specific permissions that would allow only access to an individuals interactions?  If not, what permission enables the User filter.

Thanks,
#Ask Me Anything (AMA)

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------

Hi Cedric,

The Interactions View does require some manipulation in order to restrict it. You need to ensure that they have the permission Directory > User > View, otherwise the Users filter within the Interactions menu is removed. If you remove all of the recording permissions then although they can see details of the interaction they can't access the recordings themselves

The permissions you need for the Interactions view are detailed in the Genesys Cloud Resource Centre: https://help.mypurecloud.com/articles/interactions-view/



------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------

Original Message:
Sent: 06-22-2020 10:52
From: Cedric Harris
Subject: Filter Interactions By User

I do not see anything in the permissions with the word Recording that do what I am looking for.  Again, I do not want to give the agents access to the actual recordings but I do want them to be able to filter by user so they can access the information from their interactions (Conversation ID, Date/Time, ANI, DNIS, etc).

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive

Original Message:
Sent: 06-21-2020 03:34
From: Noufal Ibrahim
Subject: Filter Interactions By User

i recommend you to check permission called recording

------------------------------
Noufal Ibrahim
SMASCO

Original Message:
Sent: 06-19-2020 15:56
From: Cedric Harris
Subject: Filter Interactions By User

I am looking for a way to give my agents access to their interactions (not the recording) via performance => interactions.  The problem I am running into is that they see all of the interactions taken and the filter for user is not accessible.

I know there is a permission to be able to filter by user as the supervisory role allows this but can't determine which specific permissions grants it.  Are there specific permissions that would allow only access to an individuals interactions?  If not, what permission enables the User filter.

Thanks,
#Ask Me Anything (AMA)

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------

Thanks Gareth,

Directory > User > View was the missing piece.  Now my agents can view the filter interactions by User but still do not have access to the recordings.

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------

Original Message:
Sent: 06-23-2020 02:09
From: Gareth James
Subject: Filter Interactions By User

Hi Cedric,

The Interactions View does require some manipulation in order to restrict it. You need to ensure that they have the permission Directory > User > View, otherwise the Users filter within the Interactions menu is removed. If you remove all of the recording permissions then although they can see details of the interaction they can't access the recordings themselves

The permissions you need for the Interactions view are detailed in the Genesys Cloud Resource Centre: https://help.mypurecloud.com/articles/interactions-view/



------------------------------
Gareth James
CALLSCAN AUSTRALIA PTY. LTD.

Original Message:
Sent: 06-22-2020 10:52
From: Cedric Harris
Subject: Filter Interactions By User

I do not see anything in the permissions with the word Recording that do what I am looking for.  Again, I do not want to give the agents access to the actual recordings but I do want them to be able to filter by user so they can access the information from their interactions (Conversation ID, Date/Time, ANI, DNIS, etc).

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive

Original Message:
Sent: 06-21-2020 03:34
From: Noufal Ibrahim
Subject: Filter Interactions By User

i recommend you to check permission called recording

------------------------------
Noufal Ibrahim
SMASCO

Original Message:
Sent: 06-19-2020 15:56
From: Cedric Harris
Subject: Filter Interactions By User

I am looking for a way to give my agents access to their interactions (not the recording) via performance => interactions.  The problem I am running into is that they see all of the interactions taken and the filter for user is not accessible.

I know there is a permission to be able to filter by user as the supervisory role allows this but can't determine which specific permissions grants it.  Are there specific permissions that would allow only access to an individuals interactions?  If not, what permission enables the User filter.

Thanks,
#Ask Me Anything (AMA)

------------------------------
Cedric Harris
Tresta, Inc. dba PATLive
------------------------------