Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------

Interested in this as well.  Have a couple of medical-centric customers who need more robust faxing capabilities.

------------------------------
Mike Steinke
Packet Fusion, Inc.
------------------------------

Original Message:
Sent: 07-30-2019 13:39
From: Angelia Harper
Subject: T.38 Faxing

Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------

Hi, Angie. Sorry for the delay-I'm in all-day meetings in Arizona. 

Development looked at industry standards and determined that it was not necessary to support T.38 any longer, so they made a decision to just support T.30 with the PureCloud Edge.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 07-30-2019 13:39
From: Angelia Harper
Subject: T.38 Faxing

Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------

Thank you for the reply George, as always, I appreciate your time!

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 07-30-2019 17:45
From: George Ganahl
Subject: T.38 Faxing

Hi, Angie. Sorry for the delay-I'm in all-day meetings in Arizona.

Development looked at industry standards and determined that it was not necessary to support T.38 any longer, so they made a decision to just support T.30 with the PureCloud Edge.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 07-30-2019 13:39
From: Angelia Harper
Subject: T.38 Faxing

Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------

My pleasure, Angie!

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 07-31-2019 22:32
From: Angelia Harper
Subject: T.38 Faxing

Thank you for the reply George, as always, I appreciate your time!

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 07-30-2019 17:45
From: George Ganahl
Subject: T.38 Faxing

Hi, Angie. Sorry for the delay-I'm in all-day meetings in Arizona.

Development looked at industry standards and determined that it was not necessary to support T.38 any longer, so they made a decision to just support T.30 with the PureCloud Edge.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 07-30-2019 13:39
From: Angelia Harper
Subject: T.38 Faxing

Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------

My organization was told on a call with a Genesys rep back in late April that T.38 faxing support WOULD be coming. I wonder if some of the other things he said like faxes to email, auto retires, and cover page enhancements will ever come? Or will development determine that industry standards mean that they no longer need to support faxing at all?

------------------------------
Richard Murray
Blue and Co., LLC
------------------------------

Original Message:
Sent: 07-30-2019 17:45
From: George Ganahl
Subject: T.38 Faxing

Hi, Angie. Sorry for the delay-I'm in all-day meetings in Arizona.

Development looked at industry standards and determined that it was not necessary to support T.38 any longer, so they made a decision to just support T.30 with the PureCloud Edge.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 07-30-2019 13:39
From: Angelia Harper
Subject: T.38 Faxing

Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------

Speaking of industry standards... For our heaviest fax using org, we had to knock the Edge down to 2400 baud to get any kind of reliability since no error correction without T.38.

------------------------------
Mike Steinke
Packet Fusion, Inc.
------------------------------

Original Message:
Sent: 08-01-2019 08:12
From: Richard Murray
Subject: T.38 Faxing

My organization was told on a call with a Genesys rep back in late April that T.38 faxing support WOULD be coming. I wonder if some of the other things he said like faxes to email, auto retires, and cover page enhancements will ever come? Or will development determine that industry standards mean that they no longer need to support faxing at all?

------------------------------
Richard Murray
Blue and Co., LLC

Original Message:
Sent: 07-30-2019 17:45
From: George Ganahl
Subject: T.38 Faxing

Hi, Angie. Sorry for the delay-I'm in all-day meetings in Arizona.

Development looked at industry standards and determined that it was not necessary to support T.38 any longer, so they made a decision to just support T.30 with the PureCloud Edge.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 07-30-2019 13:39
From: Angelia Harper
Subject: T.38 Faxing

Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
#SIP/VolP

------------------------------
Angelia Harper
Avtex
------------------------------