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T.38 Faxing

  • 1.  T.38 Faxing

    Posted 07-30-2019 13:39
    Hi @George Ganahl, sorry to go straight to you, but I need a quick answer if possible. ​Is there a particular reason PureCloud does not allow for T.30 and T.38 faxing? We have run into a few customers that need to send to T.38 customers and they will not go.
    #SIP/VolP

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    Angelia Harper
    Avtex
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  • 2.  RE: T.38 Faxing

    Posted 07-30-2019 16:09
    Interested in this as well.  Have a couple of medical-centric customers who need more robust faxing capabilities.

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    Mike Steinke
    Packet Fusion, Inc.
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  • 3.  RE: T.38 Faxing

    GENESYS
    Posted 07-30-2019 17:46
    Hi, Angie. Sorry for the delay-I'm in all-day meetings in Arizona.

    Development looked at industry standards and determined that it was not necessary to support T.38 any longer, so they made a decision to just support T.30 with the PureCloud Edge.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 4.  RE: T.38 Faxing

    Posted 07-31-2019 22:32
    Thank you for the reply George, as always, I appreciate your time!

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    Angelia Harper
    Avtex
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  • 5.  RE: T.38 Faxing

    GENESYS
    Posted 08-01-2019 01:41
    My pleasure, Angie!

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 6.  RE: T.38 Faxing

    Posted 08-01-2019 08:12
    Edited by Richard Murray 08-01-2019 08:16
    My organization was told on a call with a Genesys rep back in late April that T.38 faxing support WOULD be coming. I wonder if some of the other things he said like faxes to email, auto retires, and cover page enhancements will ever come? Or will development determine that industry standards mean that they no longer need to support faxing at all?

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    Richard Murray
    Blue and Co., LLC
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  • 7.  RE: T.38 Faxing

    Posted 08-01-2019 13:21
    Speaking of industry standards... For our heaviest fax using org, we had to knock the Edge down to 2400 baud to get any kind of reliability since no error correction without T.38.

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    Mike Steinke
    Packet Fusion, Inc.
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