Genesys Cloud (formerly PureCloud)

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How to add list of interactions for a queue to Dashboard

  • 1.  How to add list of interactions for a queue to Dashboard

    Top 25 Contributor
    Posted 10 days ago
    I am trying to find out how to add a list of interactions for a queue to a Dashboard. I have an example provided by a Genesys engineer and it shows this functionality, but I cannot find a way to accomplish it. Please see below and let me know if this is available now or maybe they just have access to a beta feature.

    Dashboard Example




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    Daniel McLeod
    Qsect LLC
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  • 2.  RE: How to add list of interactions for a queue to Dashboard

    Top 25 Contributor
    Posted 10 days ago
    Hi Daniel

    Add your interactions metric against a queue, then go back to the filters tab and make sure you select display as table:



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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: How to add list of interactions for a queue to Dashboard

    Top 25 Contributor
    Posted 10 days ago
    Thanks Vaun! I appreciate it.


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    Daniel McLeod
    Qsect LLC
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