Genesys Cloud (formerly PureCloud)

Discussion Thread View

Moving WFM MU to another BU - anyone have any experiences?

  • 1.  Moving WFM MU to another BU - anyone have any experiences?

    Posted 11 days ago

    Hey all,

    I'm about to try to move a MU from one BU to another...

    Does anyone have any experience of doing this?

    in particular how well does an existing schedule for the agents survive the transfer - ie do they see their currently published schedules from the original MU still, or does the slate get wiped clean and they see nothing?


    #Unsure/Other

    ------------------------------
    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
    ------------------------------