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Moving WFM MU to another BU - anyone have any experiences?

  • 1.  Moving WFM MU to another BU - anyone have any experiences?

    Posted 01-06-2021 15:08

    Hey all,

    I'm about to try to move a MU from one BU to another...

    Does anyone have any experience of doing this?

    in particular how well does an existing schedule for the agents survive the transfer - ie do they see their currently published schedules from the original MU still, or does the slate get wiped clean and they see nothing?


    #Unsure/Other

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    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
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  • 2.  RE: Moving WFM MU to another BU - anyone have any experiences?

    Top 25 Contributor
    Posted 01-20-2021 13:52
    I have not tried this, but all the beef is in the MU, not the BU, so I would assume that all information and configuration is carried over.  One thing would be the historical reporting might be messed up if the BU reference point changes mid-stream, so if you report over the change period, you might seem some strange numbers.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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