I have not tried this, but all the beef is in the MU, not the BU, so I would assume that all information and configuration is carried over. One thing would be the historical reporting might be messed up if the BU reference point changes mid-stream, so if you report over the change period, you might seem some strange numbers.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-06-2021 15:08
From: Andrew Doller
Subject: Moving WFM MU to another BU - anyone have any experiences?
Hey all,
I'm about to try to move a MU from one BU to another...
Does anyone have any experience of doing this?
in particular how well does an existing schedule for the agents survive the transfer - ie do they see their currently published schedules from the original MU still, or does the slate get wiped clean and they see nothing?
#Unsure/Other
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Andrew Doller
Aioi Nissay Dowa Insurance Australia Pty Ltd
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