Hi there,
This morning I noticed one of our queue has a low service level, I drilled down on the queue performance view and found below
All the calls in that interval were answered, no abandoned, no other red number then why the service level is 33%?
#Ask Me Anything (AMA)
#QualityManagement#Reporting/Analytics------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai
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