Hi,
May I suggest as just to be sure what is getting into variable "Number", instead of send the success path to "transfer to number" send the call to acd group or agent and print the variable in a script or just befor use the block "transfer to number" use "set participant data". In this way you could see what number are you trying to send the call.
Second you can also use api tools to check what happen, if the gcloud is trying to transfer the call, the error could be reflected in conversation details.
Also, if you log in as agent, and try to call the same number that generate
"ToPhoneNumber(append("tel:+398706",Task.kapp))" or the number that you expect to get, the call is establish?
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Saugort Garcia
Interacciones Inteligentes S.A.
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Original Message:
Sent: 07-28-2021 12:34
From: Alessandro Leonzio
Subject: Architect task Transfer to number
Original Message:
Sent: 7/28/2021 12:16:00 PM
From: Melissa Bailey
Subject: RE: Architect task Transfer to number
Is the Number field in the Transfer to Number action set to expression mode?
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-28-2021 11:54
From: Alessandro Leonzio
Subject: Architect task Transfer to number
Hi everyone,
Need help to with Architect.
I have implemented a task in Architect.
The use case is the following:
User will be asked to enter 1 to go to Application menu. Once here will need to enter a 4 digit code to be directed to the right service.
I have created a task, added a "collect Imput" with input Data name "Task.kapp" and then on the "Success" Path I have added this string "ToPhoneNumber(append("tel:+398706",Task.kapp))". Every KAPP is associated with a service, so when I enter the 4 digits I should be redirect to that phone number.
On the failure path the user will be redirect to the main menu.
When I make the call and enter the 4 digit code I'm redirect to the main menu, so the success path doesn't work.
User will be asked to enter * to listen to other service available. (This part works)
Can anyone help?
Thanks
#Implementation
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Alessandro Leonzio
SNAM S.p.A.
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