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  • 1.  Decision in IVR

    Posted 05-04-2021 04:36
    Hej team! 

    I believe I find here someone who can help me :) I am not so experienced yet in designing IVR architect. 
    I need to create a decision - for sending a survey. Basically, if the customer agrees - press one - that triggers the sending survey flow. If he does not click anything, the flow goes as usual. 

    Please please pretty please :) help me out!

    Thanks a lot :)

    sandra.kakasova@ingka.ikea.com
    #ArchitectureandDesign

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    Sandra Kakasova
    IKEA Ceska Republika
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  • 2.  RE: Decision in IVR

    Posted 05-05-2021 09:16
    Hi Sandra, 
    I presume this is Genesys Cloud. If yes, glad to help you, my mail address is below. 
    Kind Regards

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    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
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    Original Message


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