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Follow-up question, I have callback-blueprint and did not see anything mentioned on scheduled callback. Is scheduled callback possible with callback-blueprint?
Vincent - are you asking if there is an option for the customer to select a specific date and time to recieve the callback or if we offer the ability for agents to schedule callbacks to customers?The former, I think, can be addressed by crafting a flow to grab the information but I don't honestly know (I'll check around). The latter is part of the agent UI.I'll follow-up but let me know the specifics of what you are referring to.
We have both options.
For customer side scheduling, we offer day of the week and time window ex 1:00 to 1:30 pm and client will use DTMF to choose and confirm schedule.
Agent will have the same options to setup call back just using Genesys widget.
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