We have recently deployed Salesforce Lightning for a a test group and we are seeing a number of issues within the PureCloud. Close to 100% of interactions are displaying the following error message: "Failed to Save An Interaction Log" This issue only persists in Lightning and can be resolved by reverting back to Salesforce Classic. I have read over the Salesforce Lightning article: Salesforce Lightning Experience - PureCloud Resource Center The article mentions that "agents must have write access to fields that are used in Activity Field Mapping". I have granted this permission to all the activity fields although the issue still occurs.

We tried this,still no luck
: https://help.mypurecloud.com/articles/failed-to-save-interaction-log/
#Integrations

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Gopalakrishnan Mahadevan
Accenture India
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Hi Gopalakrishnan

You need to increase the character limits for each of the fields you have mapped. Your SF admin team will need to access the fields in question in Salesforce.

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[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]
------------------------------

Original Message:
Sent: 07-16-2019 01:22
From: Gopalakrishnan Mahadevan
Subject: Salesforce integration with purecloud

We have recently deployed Salesforce Lightning for a a test group and we are seeing a number of issues within the PureCloud. Close to 100% of interactions are displaying the following error message: "Failed to Save An Interaction Log" This issue only persists in Lightning and can be resolved by reverting back to Salesforce Classic. I have read over the Salesforce Lightning article: Salesforce Lightning Experience - PureCloud Resource Center The article mentions that "agents must have write access to fields that are used in Activity Field Mapping". I have granted this permission to all the activity fields although the issue still occurs.

We tried this,still no luck
: https://help.mypurecloud.com/articles/failed-to-save-interaction-log/
#Integrations

------------------------------
Gopalakrishnan Mahadevan
Accenture India
------------------------------

Thank you Peter.It works..Appreciated for your support.

------------------------------
Gopalakrishnan Mahadevan
Accenture India
------------------------------

Original Message:
Sent: 07-23-2019 21:32
From: Peter Dimatulac
Subject: Salesforce integration with purecloud

Hi Gopalakrishnan

You need to increase the character limits for each of the fields you have mapped. Your SF admin team will need to access the fields in question in Salesforce.

------------------------------
[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]

Original Message:
Sent: 07-16-2019 01:22
From: Gopalakrishnan Mahadevan
Subject: Salesforce integration with purecloud

We have recently deployed Salesforce Lightning for a a test group and we are seeing a number of issues within the PureCloud. Close to 100% of interactions are displaying the following error message: "Failed to Save An Interaction Log" This issue only persists in Lightning and can be resolved by reverting back to Salesforce Classic. I have read over the Salesforce Lightning article: Salesforce Lightning Experience - PureCloud Resource Center The article mentions that "agents must have write access to fields that are used in Activity Field Mapping". I have granted this permission to all the activity fields although the issue still occurs.

We tried this,still no luck
: https://help.mypurecloud.com/articles/failed-to-save-interaction-log/
#Integrations

------------------------------
Gopalakrishnan Mahadevan
Accenture India
------------------------------