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  • 1.  Role only for turning on emergency routing

    Posted 07-25-2018 12:06
    Does anyone know if/how a role can be created to grant a user access to be able to turn on/off emergency routing without giving them other admin level access?

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    [Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
    [kevin.kirkpatrick@ministrybrands.com]
    [Lenoir City] [TN]
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  • 2.  RE: Role only for turning on emergency routing

    GENESYS
    Posted 07-26-2018 09:24
    Edited by R. J. Smith 07-26-2018 09:24
    Hi Kevin, the required permission is telephony:plugin:all. Please see the API reference here:

    https://developer.mypurecloud.com/api/rest/v2/architect/index.html#putArchitectEmergencygroupsEmergencygroupId

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    R. J. Smith
    Genesys - Employees
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  • 3.  RE: Role only for turning on emergency routing

    Posted 07-26-2018 09:52
    Thank you R.J.!

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    [Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
    [kevin.kirkpatrick@ministrybrands.com]
    [Lenoir City] [TN]
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  • 4.  RE: Role only for turning on emergency routing

    Posted 08-09-2018 02:38

    Issue with Telephony Plugin rights is that it gives full Admin rights to all telephony configuration. We don't want our supervisors to have such rights. We would need permissions for emergency routing only. I've requested our partner to create a feature request for this.



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    Juha Niinimaki
    Konecranes Oyj
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  • 5.  RE: Role only for turning on emergency routing

    Posted 03-18-2020 09:18
    Has this ever been  resolved? Having access to emergency routing should be a lot different than access to the whole phone system.

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    Goodell Curtis
    PRINCIPAL LIFE INSURANCE COMPANY
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  • 6.  RE: Role only for turning on emergency routing

    Posted 03-21-2020 07:06
    I don't think there is a role for this.

    You can try to create a menu on Architect, so people could make a call to activate/deactivate the Emergency routing.

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    Paulo Mesquita
    Spark NZ Trading
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  • 7.  RE: Role only for turning on emergency routing

    Posted 05-07-2020 21:41
    Seems to me this is a pretty big hole.  The Emergency activation page still says to give them the full telephony plugin privileges but doesn't warn you that doing so opens it up for them to fiddle with a bunch of other stuff.

    Thankfully I came across this thread while searching before going down this same path.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 8.  RE: Role only for turning on emergency routing

    GENESYS
    Posted 05-08-2020 11:36
    The more granular permissions needed for this are part of the overall permissions simplification Idea:

    https://purecloud.ideas.aha.io/ideas/CLPLA-I-629

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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