The more granular permissions needed for this are part of the overall permissions simplification Idea:
https://purecloud.ideas.aha.io/ideas/CLPLA-I-629------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------
Original Message:
Sent: 05-07-2020 21:40
From: Vaun McCarthy
Subject: Role only for turning on emergency routing
Seems to me this is a pretty big hole. The Emergency activation page still says to give them the full telephony plugin privileges but doesn't warn you that doing so opens it up for them to fiddle with a bunch of other stuff.
Thankfully I came across this thread while searching before going down this same path.
------------------------------
Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 03-21-2020 07:05
From: Paulo Mesquita
Subject: Role only for turning on emergency routing
I don't think there is a role for this.
You can try to create a menu on Architect, so people could make a call to activate/deactivate the Emergency routing.
------------------------------
Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 03-18-2020 09:17
From: Goodell Curtis
Subject: Role only for turning on emergency routing
Has this ever been resolved? Having access to emergency routing should be a lot different than access to the whole phone system.
------------------------------
Goodell Curtis
PRINCIPAL LIFE INSURANCE COMPANY
Original Message:
Sent: 08-09-2018 02:38
From: Juha Niinimaki
Subject: Role only for turning on emergency routing
Issue with Telephony Plugin rights is that it gives full Admin rights to all telephony configuration. We don't want our supervisors to have such rights. We would need permissions for emergency routing only. I've requested our partner to create a feature request for this.
------------------------------
Juha Niinimaki
Konecranes Oyj
Original Message:
Sent: 07-26-2018 09:52
From: Kevin Kirkpatrick
Subject: Role only for turning on emergency routing
Thank you R.J.!
------------------------------
[Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
[kevin.kirkpatrick@ministrybrands.com]
[Lenoir City] [TN]
Original Message:
Sent: 07-26-2018 09:23
From: R. J. Smith
Subject: Role only for turning on emergency routing
Hi Kevin, the required permission is telephony:plugin:all. Please see the API reference here:
https://developer.mypurecloud.com/api/rest/v2/architect/index.html#putArchitectEmergencygroupsEmergencygroupId
------------------------------
R. J. Smith
Genesys - Employees
Original Message:
Sent: 07-25-2018 12:06
From: Kevin Kirkpatrick
Subject: Role only for turning on emergency routing
Does anyone know if/how a role can be created to grant a user access to be able to turn on/off emergency routing without giving them other admin level access?
------------------------------
[Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
[kevin.kirkpatrick@ministrybrands.com]
[Lenoir City] [TN]
------------------------------