Genesys Cloud CX

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  • 1.  Replying to a closed email in Genesys Cloud

    Posted 17 days ago
    There are a number of ideas on the board for replying to a closed/historical email which have been accepted.

    Has anyone come up with a workaround to help with this aside from copy and paste from a closed email to a new email?

    Interested to know if anyone in the community has come up with another workaround.

    Thanks,

    Darren

    #AskMeAnything(AMA)
    #Roadmap/NewFeatures
    #Unsure/Other

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    Darren Leahy
    Wren Data Ltd
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  • 2.  RE: Replying to a closed email in Genesys Cloud

    Posted 17 days ago
    Hi Darren,

    For one our client we designed custom GUI under Genesys Cloud Apps section which is able to load closed email body and to create a new email conversation.
    All functionality based on Genesys Cloud API.

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 3.  RE: Replying to a closed email in Genesys Cloud

    Posted 16 days ago

    Thanks Taras.

    While you were working on the GUI, was there any other workaround the client used aside from the copy and paste?



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    Darren Leahy
    Wren Data Ltd
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