Hi Darren,
I searched through the Community, Genesys Cloud Roadmap, Released Features etc. but cannot find anything related to this issue, and there's still no 'reply' option in the historical closed emails. Can you help me find the ideas you mentioned earlier this year? If not I'll create one on
https://genesyscloud.ideas.aha.io/ as I think it is crucial that this gets implemented.
Many thanks, regards,
Szymon
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Szymon Prower
Customer Interaction Solutions AG
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Original Message:
Sent: 01-10-2022 07:31
From: Darren Leahy
Subject: Replying to a closed email in Genesys Cloud
There are a number of ideas on the board for replying to a closed/historical email which have been accepted.
Has anyone come up with a workaround to help with this aside from copy and paste from a closed email to a new email?
Interested to know if anyone in the community has come up with another workaround.
Thanks,
Darren
#Ask Me Anything (AMA)
#Roadmap/NewFeatures
#Unsure/Other
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Darren Leahy
Wren Data Ltd
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