Question about this:
Our goal is to limit the permissions of a group of users to only one management unit without impacting the forecast and schedule.
We have 4 offices and the intention is to have supervisors from each office to only be able to make changes to their respective office. This divisions feature seems the solution but I wanted to know how it impacts the forecasts and schedules.
Reason being is that all users work on interactions from the same planning groups, and wanted to confirm if separating using divisions would have an impact on this.
Can someone provide more details on this by any chance?
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Louis D.
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Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.
Hi Community,
In the release not of September 1st 2021, it says as below.
Assign schedules, schedule groups, and call routing objects within divisions
The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/
But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?
Thank you,
#PlatformAdministration
#Roadmap/NewFeatures
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Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
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