Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access. 
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

I've been looking for this too since those release notes, but can't see anywhere the Division can be allocated/changed on those objects.

------------------------------
Jeff
------------------------------

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Same problem here.
I currently manage 7 different Geneys Cloud Organizations (in .de and .ie), but on none of them I can see the association of these objects to Divisions.
They are not even present in Admin -> People & Permission -> Divisions (where the Data Tables have recently been added).

Can we get details from Genesys on the release of the feature?

Regards,
Matteo

------------------------------
Matteo Paratici
NTT Data Italia S.p.A.
------------------------------

Original Message:
Sent: 09-09-2021 02:06
From: Jeff Hoogkamer
Subject: Division setting for Schedules/Schedule groups/Call Routing.

I've been looking for this too since those release notes, but can't see anywhere the Division can be allocated/changed on those objects.

------------------------------
Jeff

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Hello all,
  Due to unforeseen issues, we had rolled back this feature. You should be able to see this feature back in prod environments by Monday - Sep 13th, 2021

Thanks
Vasu

------------------------------
Vasudev Ramanujaiaha
Genesys - Employees
------------------------------

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Hello Vasudev,

Thank you for sharing the information.
I will look forward to seeing the new feature.

Thank you,
Tetsuro

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Original Message:
Sent: 09-10-2021 11:32
From: Vasudev Ramanujaiaha
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hello all,
  Due to unforeseen issues, we had rolled back this feature. You should be able to see this feature back in prod environments by Monday - Sep 13th, 2021

Thanks
Vasu

------------------------------
Vasudev Ramanujaiaha
Genesys - Employees

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Hello Vasudev,
Do You have some "updated" information,
I tried to check it now, but it still not working

------------------------------
Best regards,

Yvgeni Liberman
ITNavPro
------------------------------

Original Message:
Sent: 09-10-2021 11:32
From: Vasudev Ramanujaiaha
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hello all,
  Due to unforeseen issues, we had rolled back this feature. You should be able to see this feature back in prod environments by Monday - Sep 13th, 2021

Thanks
Vasu

------------------------------
Vasudev Ramanujaiaha
Genesys - Employees

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Same here.
Look like the new feature has not deployed on production environments.

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Original Message:
Sent: 09-14-2021 11:09
From: Yvgeni Liberman
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hello Vasudev,
Do You have some "updated" information,
I tried to check it now, but it still not working

------------------------------
Best regards,

Yvgeni Liberman
ITNavPro

Original Message:
Sent: 09-10-2021 11:32
From: Vasudev Ramanujaiaha
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hello all,
  Due to unforeseen issues, we had rolled back this feature. You should be able to see this feature back in prod environments by Monday - Sep 13th, 2021

Thanks
Vasu

------------------------------
Vasudev Ramanujaiaha
Genesys - Employees

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Hello all,
  This feature will be part of the release cycle on Sep 22nd. Sorry for the inconvenience. 

Thanks
Vasu

------------------------------
Vasudev Ramanujaiaha
Genesys - Employees
------------------------------

Original Message:
Sent: 09-14-2021 11:09
From: Yvgeni Liberman
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hello Vasudev,
Do You have some "updated" information,
I tried to check it now, but it still not working

------------------------------
Best regards,

Yvgeni Liberman
ITNavPro

Original Message:
Sent: 09-10-2021 11:32
From: Vasudev Ramanujaiaha
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hello all,
  Due to unforeseen issues, we had rolled back this feature. You should be able to see this feature back in prod environments by Monday - Sep 13th, 2021

Thanks
Vasu

------------------------------
Vasudev Ramanujaiaha
Genesys - Employees

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------

Question about this:
Our goal is to limit the permissions of a group of users to only one management unit without impacting the forecast and schedule.

We have 4 offices and the intention is to have supervisors from each office to only be able to make changes to their respective office. This divisions feature seems the solution but I wanted to know how it impacts the forecasts and schedules.

Reason being is that all users work on interactions from the same planning groups, and wanted to confirm if separating using divisions would have an impact on this.
Can someone provide more details on this by any chance?

------------------------------
Louis D.
------------------------------

Original Message:
Sent: 09-08-2021 00:30
From: Tetsuro Fujisawa
Subject: Division setting for Schedules/Schedule groups/Call Routing.

Hi Community,

In the release not of September 1st 2021, it says as below.

Assign schedules, schedule groups, and call routing objects within divisions

The access control feature now includes the ability to categorize schedules, schedule groups, and call routing objects in division assignment. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete these configuration objects. For more information, see About access control and Access control configuration objects. This feature has no restriction by user or required user to access.
https://help.mypurecloud.com/releasenote/september-1-2021/

But I cannot find division setting area in schedule/schedule group/call routing.
Does anyone know where can we configure the division for these objects?

Thank you,

#PlatformAdministration
#Roadmap/NewFeatures

------------------------------
Tetsuro Fujisawa
TSUZUKI DENKI CO LTD
------------------------------