A place to ask questions, connect with others, and stay in the know
Hello, Community members!
Just wanted to drop by and let you know about an exciting event coming to the WEM Community.
Starting on September 16th, we will be holding the Genesys Gamification Event Series!
The Genesys Gamification Event Series is a week-long event to give our customers and friends an inside look into Genesys Cloud™ workforce engagement management (WEM)'s gamification capabilities. Through a special mix of videos, discussions and live sessions, we'll cover the ins and outs of creating an engaged remote workforce by leveraging employees' intrinsic motivation.
Join us to learn how to tap into your employees' natural motivation and drive higher results, in 5 easy steps:
Receive updates and join the conversation in the Genesys WEM Community. And don't forget to ask your questions using the tag #GenesysGamificationEventSeries in your discussion posts.
The Genesys Gamification Event Series is designed to let you pick and explore the specific elements of the Genesys nGAGEMENT platform and gamification capabilities that interest you most. We recommend following the following model, but feel free to do you own thing as well.
Schedules & nGAGEMENT
Powering the Agent Experience
Leaderboards & Challenges
KPIs & Sparks
Quizzes & Contests
You can also earn GCAP points by attending sessions, watching videos and participating in discussions during the event! Rack up enough GCAP points to exchange them for Genesys Beyondcourses, Professional Service offerings, cool Genesys swag, and more!
Challenges will be available starting September 16 on the WEM GCAP channel and include:
Register for our kickoff webinar to start learning how to challenge yourself to up-level your operations, employee engagement and customer satisfaction, and check out more about the event in our Genesys Gamification Event Series landing page.
Hope to see you there!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.