That is under WFM then Configuration and Activity Codes. The code has to be category Time Off and User Selectable. Unfortunately, I find no way of changing one already in the list except through the API, but pretty simple there once you have the activity code GUID.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-12-2019 17:10
From: Dave Lottman
Subject: Types of Time Off
When the agents request Time Off, they are asked to select a "type" of Time Off. This selection is blank. How do I populate the types?
#Ask Me Anything (AMA)
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Dave Lottman
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