We have a customer that serves several different geographical markets. They have a few different DID's that all go to the same Queue.
e would like to be able use the DID from the original call as the Caller ID used when the agent performs a call back, instead of the Caller ID assigned to the Queue. Customers might be confused if they're getting a call from a different Area Code when they called a local number
Is there a way to do this?
#ArchitectureandDesign------------------------------
Paul Dittrich
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