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  • 1.  Change Callback Caller ID Dynamically

    Posted 10-09-2019 19:50

    We have a customer that serves several different geographical markets. They have a few different DID's that all go to the same Queue.

     e would like to be able use the DID from the original call as the Caller ID used when the agent performs a call back, instead of the Caller ID assigned to the Queue. Customers might be confused if they're getting a call from a different Area Code when they called a local number

     Is there a way to do this?


    #ArchitectureandDesign

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    Paul Dittrich
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  • 2.  RE: Change Callback Caller ID Dynamically

    GENESYS
    Posted 10-15-2019 13:55
    Hi Paul,

    Sorry we couldn't get an answer to you sooner, but your question was discussed in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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