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  • 1.  Dialpad doesn't respond to DTMF using keypad

    Posted 07-15-2019 09:43
    hi, 

    On an outbound call using WebRTC, the dial pad doesn't respond on key strokes from the keypad. 
    e.g.: - If you call an outbound number that reaches an IVR and then try to respond to the menu options using keypad then it doesn't entertain input from the keypad but you have to move the mouse and click on the WebRTC dial pad to input your desired option

    Is there a way to use keypad somehow?

    Thank you
    #Omni-ChannelDesktop/UserInterface
    #Unsure/Other

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    Umair Khan
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  • 2.  RE: Dialpad doesn't respond to DTMF using keypad

    GENESYS
    Posted 07-15-2019 15:59
    No way that I know of.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Dialpad doesn't respond to DTMF using keypad
    Best Answer

    Posted 07-15-2019 16:23
    I have been told "No".  You must use the mouse and click on the WebRTC dial-pad.  I have a client that has expressed a desire to use the number pad on the keyboard instead.

    Perhaps an enhancement request is the best path forward.

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    James Riley
    Dimension Data NA
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  • 4.  RE: Dialpad doesn't respond to DTMF using keypad

    Posted 07-16-2019 01:27
    Thanks George. Thanks James

    How do you generally request such enhancements/improvements to the product team? Any direct email address or it has to go via Support case?

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    Umair Khan
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  • 5.  RE: Dialpad doesn't respond to DTMF using keypad
    Best Answer

    GENESYS
    Posted 07-16-2019 09:25
    Log into the Knowledge Network (https://know.genesys.com). Once there, click the PureCloud link at the top next to your user name/profile picture.

    Scroll down and find the Product Ideas Lab section and click Browse and Submit Ideas.


    Once in the Ideas lab, search for a similar idea and if you don't find one, create a new one.




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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 6.  RE: Dialpad doesn't respond to DTMF using keypad

    Posted 07-16-2019 20:25
    Thanks.Idea CLPLA-I-763 created

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    Umair Khan
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