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Virtual Edge on VMWare

  • 1.  Virtual Edge on VMWare

    Posted 06-12-2020 10:55
    Hi,

    One of our customer is asking to have Virtual Edges deployed on VMWare (vmware esxi 6.7 platform).

    But in the Resource Center, we find that this is only available for HyperV.

    Is this possible?

    This can be the case for many of our customers willing to use Virtual Edges.

    Thanks again in advance for your help.



    #Ask Me Anything (AMA)
    #SIP/VolP
    #Unsure/Other

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-12-2020 12:48
    Hey Jorge,

    Edges run on Hyper-V... Sadly we don't currently have support for VMWare https://help.mypurecloud.com/articles/virtual-edge-hardware-software-requirements/

    I hope that helps, come back to me if you need anything further.

    KR


    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 3.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 05:28
    Hi JJ, do you know if there's any talk or plans to introduce a VMWare path for the Virtual Edges?  Obviously a lot of clients out there are invested in virtual infrastructure so that would be a good selling point.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 4.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-15-2020 07:43
    Hi Vaun,

    VWare has been spoken about for some time, I'll see what I can find out and come back to this thread in due course. 

    KR

    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 5.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-15-2020 09:09
    Hey Vaun,

    A quick update for you:

    As many customers are now starting to leverage "all cloud" architectures using PCV & BYOC, this means that a VMWare is very unlikely to be put onto the roadmap for further development. It's also worth noting that we do not recommend virtual Edges are actually deployed in a production environment.... If you really need an Edge to be present, then you should always consider a HW variant where possible. 

    I'm sure you can understand the reasons behind this, if you need anything further don't hesitate to reach out to me or your local Genesys account team.

    Be Safe,
    JJ

    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 6.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 09:21
    Thanks JJ!

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 7.  RE: Virtual Edge on VMWare

    Posted 06-14-2020 13:13
    Thanks!.
    But I was already aware about the information available in the Genesys PureCloud Resource Center.
    The customer's concerns and complaints are due to the lack of support for Virtual Edges, on VMware platforms.

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 8.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 01:22
    I have run Virtual Edge successfully on VMWare Workstation and performance is OK (I used it for development / testing). However, it is not formally supported. One of the keys is to have stable Internet connection which allows all SIP, RTP traffic to properly pass through.

    ------------------------------
    Wong Ricky
    Individual Only Contact Account
    ------------------------------



  • 9.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 05:27
    Hi @Wong Ricky so you are running Hyper-V under an OS running in VMWare?  Or are you running the Virtual Edge appliance image directly under VMWare Workstation?​

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 10.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 05:53
    I am running Hyper-V. There is a manual configuration change required in VMware so that Hyper-V can be run under VMware (you can easily find that with Google).

    ------------------------------
    Wong Ricky
    Individual Only Contact Account
    ------------------------------



  • 11.  RE: Virtual Edge on VMWare

    Posted 06-14-2020 12:38
    This should be already available for VMware as this is the main virtualization platform worldwide.

    It is a must have...

    And as it seems, not so complex to be migrated from HyperV, towards VMWare.


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 12.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 19:34
    Hi,

    Posted a new "Idea" 

    to have this request, taken into account.

    Regards


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 13.  RE: Virtual Edge on VMWare

    Posted 06-14-2020 13:11
    Thanks!

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------