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  • 1.  Genesys Cloud Organizations Question

    Posted 03-19-2021 09:38
    Question I have is if I am configured to USWest2 Region, what happens if Genesys has an issue with this Region.  Does it automatically reroute to another region and would I need to repoint my URL as well?

    Thanks
    #ArchitectureandDesign
    #Implementation
    #PureCloudQAEpisode

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    Stephen King
    AIG Technologies, Inc.
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  • 2.  RE: Genesys Cloud Organizations Question

    Posted 03-19-2021 11:06
    Currently, no.  That is something that is on the roadmap.  They do have the option now for a Cold Standby that could be activated in the event of a catastrophe, but with the way that US-West is designed and the location they are in, makes that such a slim possibility.  US-East has been beefing up their backup and redundancy as well.  Look at https://status.mypurecloud.com and see the most recent uptimes.  The only downtime in the past 16 months have been 2 self-inflicted releases that were quickly remedied, but never took the platform down completely.  


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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