We have call recording enabled on a trunk, but do not want calls for a certain queue to be recorded. I am selecting the option in the Quality Admin >> Policies section to "Delete" calls and then I've also checked the box labeled "Delete even if another policy retains."
However, it's not clear to me in the interface or in the documentation when this delete action takes place. Is it as soon as the call ends? Some time later? Is there a delay?
Thanks for any clarification you can add to this matter.
#QualityManagement#Security------------------------------
J.T. Evans
Waterfield Technologies, Inc.
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