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We have multiple brands and each brand has their own toll free number. When we started using Purecloud we only started with one brand but now we are adding another brand.
With the one brand, we changed the outbound calling address to the first brands toll free number as callers were getting calls an unknown number and many went unanswered as people did not recognize the number and thought they were solicitation calls. (https://help.mypurecloud.com/articles/set-outbound-calling-address-purecloud-voice)
Now that we have added the 2nd brand, when they make an outbound call, their calls are also showing brand 1 toll free number. (We do not have outbound campaigns; our outbound calls are us returning customers call from where they left a call back request from the queue or calling back with research information from the initial call.
Is it possible for when an agent makes an outbound call that the number of the brand they are associated with be the number shown as the calling from number?Thanks
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