Genesys Cloud CX

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  • 1.  BYOC Cloud supports mTLS?

    Posted 09-28-2021 03:39
    Edited by Tommy Braes 09-28-2021 03:39
    Hi community,

    If we set up a trunk from our SBC to the cloud edge using TLS, is mTLS (mutual TLS) supported?

    Whenever we enable mTLS on the audiocodes SBC, our TLS handshake doesn't seem to work?
    #Implementation
    #PlatformAdministration
    #Security
    #SIP/VolP
    #SystemAdministration
    #Telephony

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    Tommy Braes
    solution consultant
    Proximus PLC
    tommy.braes.ext@proximus.com
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  • 2.  RE: BYOC Cloud supports mTLS?

    Posted 09-28-2021 09:15
    I received notification from support that this is not supported.

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    Tommy Braes
    solution consultant
    Proximus PLC
    tommy.braes.ext@proximus.com
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  • 3.  RE: BYOC Cloud supports mTLS?

    Posted 09-29-2021 05:36
      |   view attached
    Hi,

    We've recently done this kind of setup.  Our client's Genesys Cloud Org (Dev) only supports BYOC Cloud and they happen to have an AudioCodes SBC on-premises which they are using for their Production GC Org.

    We just followed the documentation here:  TLS trunk transport protocol specification - Genesys Cloud Resource Center (mypurecloud.com)

    We can do Inbound and Outbound calls from Genesys Cloud to AudioCodes and vice versa.

    At first, Genesys Cloud cannot do Outbound calls going to AudioCodes SBC.  It worked when the "TLS Mutual Authentication" was enabled on the SBC.


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    Carlos Celestial
    Trends and Technologies Inc
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