Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

External Contacts: Different list by division/dept?

  • 1.  External Contacts: Different list by division/dept?

    Posted 05-12-2021 14:12
    Hi Everyone!

    In Genesys Cloud, is it possible to have different external contact lists available to different departments? So for example the Member Services Dept would see one list of external contacts, but would not see external contacts for the Insurance Dept? Would I be able to do this by configuring different divisions?

    Thank you!
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Naila Duffy
    AAA Washington
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources