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Queue Calling Party Number non E164 numbers

  • 1.  Queue Calling Party Number non E164 numbers

    Posted 10-25-2019 02:45
    Why in the front of Purecloud we only can use a E164 calling party number in queue and in the API PUT /api/v2/routing/queues/{queueId} we can change calling party number with a non E164 identifier?
    We have a problem, when we set the queue calling party number with API and later we do a change of these queue in Purecloud front. because in this last change the front convert, the calling party number in a E164 number and our VoIP provider only admit a national number without country code.

    #Routing(ACD/IVR)
    #Telephony

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    Javier Del Olmo

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