Genesys Cloud CX

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Unable to make a call from PureCloud SIP Softphone due to "Protocol Timeout"

  • 1.  Unable to make a call from PureCloud SIP Softphone due to "Protocol Timeout"

    Posted 11 days ago
    Hi all,

    I have registered a PureCloud SIP Softphone to Premise Edge device successfully,
    but when I tried to make a call, I got "Protocol Timeout" error on the right top area, and unable to make a call.
    The strange point is that I can make a call sometimes, even though I did not change any settings.

    Have anyone seen this issue before?

    Thank you.
    #SIP/VolP
    #Telephony

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    Tetsuro Fujisawa
    TSUZUKI DENKI CO LTD
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