hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC
------------------------------

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

You may need a few more for that. You can see the full list on the resource center page for Interactions View.

Of those, I'd add the following and try it first, as you don't want to give them more than needed:
Analytics > Conversation Aggregate > View     <-----This one would need the same condition for Current User
Directory > User > View
Conversation > Communication > View

I don't think you'll need this one to view the list, but I have not tested:
Analytics > Data Export > All

You could add these one at a time and test.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC
------------------------------

Original Message:
Sent: 04-28-2020 12:09
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Thanks again,
that allowed agent to see recordings, but all recordings although i have configured "current user" will play around to see if i can sort

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Original Message:
Sent: 04-28-2020 12:40
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

You may need a few more for that. You can see the full list on the resource center page for Interactions View.

Of those, I'd add the following and try it first, as you don't want to give them more than needed:
Analytics > Conversation Aggregate > View     <-----This one would need the same condition for Current User
Directory > User > View
Conversation > Communication > View

I don't think you'll need this one to view the list, but I have not tested:
Analytics > Data Export > All

You could add these one at a time and test.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 12:09
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

How did you get on with this Reginald?

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 04-28-2020 13:01
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Thanks again,
that allowed agent to see recordings, but all recordings although i have configured "current user" will play around to see if i can sort

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 12:40
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

You may need a few more for that. You can see the full list on the resource center page for Interactions View.

Of those, I'd add the following and try it first, as you don't want to give them more than needed:
Analytics > Conversation Aggregate > View     <-----This one would need the same condition for Current User
Directory > User > View
Conversation > Communication > View

I don't think you'll need this one to view the list, but I have not tested:
Analytics > Data Export > All

You could add these one at a time and test.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 12:09
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Hi there,
still have not been able to get this working 100%.
Agent can see recordings but all recordings in the Division

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Original Message:
Sent: 05-01-2020 03:09
From: Vaun McCarthy
Subject: Grant Agents Access to there OWN recordings

How did you get on with this Reginald?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 04-28-2020 13:01
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Thanks again,
that allowed agent to see recordings, but all recordings although i have configured "current user" will play around to see if i can sort

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 12:40
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

You may need a few more for that. You can see the full list on the resource center page for Interactions View.

Of those, I'd add the following and try it first, as you don't want to give them more than needed:
Analytics > Conversation Aggregate > View     <-----This one would need the same condition for Current User
Directory > User > View
Conversation > Communication > View

I don't think you'll need this one to view the list, but I have not tested:
Analytics > Data Export > All

You could add these one at a time and test.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 12:09
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

My test agents can see all agents under Performance/Interactions but when they select any, it will only load the recording for their own calls.  

It's like the conversation piece is missing a condition option.

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 05-01-2020 04:07
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
still have not been able to get this working 100%.
Agent can see recordings but all recordings in the Division

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 05-01-2020 03:09
From: Vaun McCarthy
Subject: Grant Agents Access to there OWN recordings

How did you get on with this Reginald?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 04-28-2020 13:01
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Thanks again,
that allowed agent to see recordings, but all recordings although i have configured "current user" will play around to see if i can sort

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 12:40
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

You may need a few more for that. You can see the full list on the resource center page for Interactions View.

Of those, I'd add the following and try it first, as you don't want to give them more than needed:
Analytics > Conversation Aggregate > View     <-----This one would need the same condition for Current User
Directory > User > View
Conversation > Communication > View

I don't think you'll need this one to view the list, but I have not tested:
Analytics > Data Export > All

You could add these one at a time and test.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 12:09
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------

Hi Vaun and Reginald,

That's correct. You currently cannot set permissions to allow them to only see their interactions but you can limit which recordings they have access to.

You could get around this with a custom app and use the API.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC
------------------------------

Original Message:
Sent: 05-01-2020 04:16
From: Vaun McCarthy
Subject: Grant Agents Access to there OWN recordings

My test agents can see all agents under Performance/Interactions but when they select any, it will only load the recording for their own calls.

It's like the conversation piece is missing a condition option.

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 05-01-2020 04:07
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
still have not been able to get this working 100%.
Agent can see recordings but all recordings in the Division

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 05-01-2020 03:09
From: Vaun McCarthy
Subject: Grant Agents Access to there OWN recordings

How did you get on with this Reginald?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 04-28-2020 13:01
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Thanks again,
that allowed agent to see recordings, but all recordings although i have configured "current user" will play around to see if i can sort

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 12:40
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

You may need a few more for that. You can see the full list on the resource center page for Interactions View.

Of those, I'd add the following and try it first, as you don't want to give them more than needed:
Analytics > Conversation Aggregate > View     <-----This one would need the same condition for Current User
Directory > User > View
Conversation > Communication > View

I don't think you'll need this one to view the list, but I have not tested:
Analytics > Data Export > All

You could add these one at a time and test.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 12:09
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

Hi there,
thanks for you feedback, i have attempted this but am still not able to view Performance > Interactions to see the recordings for the agent

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron

Original Message:
Sent: 04-28-2020 09:16
From: Daniel McLeod
Subject: Grant Agents Access to there OWN recordings

Hi Reginald,

You will need to create a new role with the following permissions at a minimum:

Analytics > Conversation Detail > View
Recording > Recording > View

You will need to modify the conditions for both and set the Condition Type to User, the Operator to Equals, and the Value to Current User.

If you are using evaluations, the PureCloud User role has permissions for Users to listen to recordings of calls they have been evaluated on.

Thanks,

------------------------------
Daniel McLeod
Qsect LLC

Original Message:
Sent: 04-28-2020 05:26
From: Reginald Sheraton
Subject: Grant Agents Access to there OWN recordings

hi there,
is there currently a role/permission i can use to grant agents access to only view and listen to own recordings?
#QualityManagement

------------------------------
Reginald Sheraton
Bytes Systems Integration a Division of Altron
------------------------------