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For each of the following here is our suggestion, each one is definitely worth having a support case open with Genesys in order for us to investigate each issue:
1. Matt I believe this may be a separate issue from the All Day toggle issue. Erin in this situation we be interested in viewing this within a support case with the following information. Please use the explanation of the issue you provided above. We would like to know that steps that you took to reproduce the behavior as well as a video of the behavior. It also helps to provide the browser console log as well as a network HAR file for us to be able to troubleshoot the issue.2. Please open a support case with a copy of the browser console log and a network HAR file as well as the Conversation ID. Please use the explanation of the issue you provided above.3. Please open a support case with the agents name and the conversation ID of the call the agent was on and if possible the conversation ID of the call offered. Please use the explanation of the issue you provided above.
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