Hey Community, i just wanted to reach out to see if anyone else has had the random issues that we have been seeing.
1- Make a save on a schedule, the save saves. > exit and come back into the page, the same is confirmed. > Come back in say an hour later, change did not actually save.
2- Disconnect button is grayed out or there is a big delay when trying to disconnect from the customer.
3- Agents being offered another phone interaction, even when they were on a call. The set up we have does not allow any interruption on Voice calls.
We have seen multiple of these, from different users, on different computers (did the basic troubleshooting.. clear cache, reboot, different computer etc.) and it is still happening. In case #1, i had this happen three times, one being a desk top at home, one being my laptop on network connection, and the other one at work.
It seems like we have been seeing this since Oct 17th where we have a BUNCH of issues with Genesys running, disconnects and errors.
thanks!
#Unsure/Other------------------------------
[Erin] [Neufeld]
[Business Systems Analyst]
[Kal Tire]
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