Genesys Cloud (formerly PureCloud)

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Data action IP restriction resource center disclaimer

  • 1.  Data action IP restriction resource center disclaimer

    GCAP Member
    Posted 10-31-2019 06:11
    Edited by Javier Del Olmo 10-31-2019 06:12
    How can I use this feature with this disclaimer.

    If i need this feature is to filter public ip address in my firewall, if this ips change without notice my data actions is going to fail, how can implement this without fault risk?

    Regards.


    #Integrations
    #Security

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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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  • 2.  RE: Data action IP restriction resource center disclaimer

    GENESYS
    Posted 11-01-2019 08:52
    The second note is generally unrelated to the first.  The IP Addresses for data actions are something that are directly under our control in the PureCloud environment.  Changes to the IP addresses used would be the result of deliberate steps taken by the PureCloud development teams, and will be broadcast in advance.  There may be some emergency exception to this, but that would be exceedingly rare and only occur if there are no other options available.

    As a reference point, the IP addresses used for Data Actions have not changed since they were initially created.

    Hopefully this helps clarify things.

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    Richard Schott
    Genesys - Employees
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  • 3.  RE: Data action IP restriction resource center disclaimer

    GCAP Member
    Posted 11-04-2019 06:02
    Thank you very much Richard, this help us!.

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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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