Hi Malcolm
There are some enhancement coming for our Alert mechanisms.
For further information, please review, subscribe, and vote for this Idea:
https://genesyscloud.ideas.aha.io/ideas/CLINB-I-475I hope that you find this useful.
Rick
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Richard O'Kane
Genesys - Employees
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Original Message:
Sent: 09-24-2020 22:57
From: Malcolm Green
Subject: Delays in Alert Receipts
Also curious to know the relevance of the 'End' time ...
- in my Inbox, sometimes there is no 'End' specified
- other times, the difference in 'Start' and 'End' may be several hours, whereas the Resource Centre example (https://help.mypurecloud.com/articles/alerts-inbox-tab/) always shows 0 or 1 minute
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific
Original Message:
Sent: 09-24-2020 18:53
From: Malcolm Green
Subject: Delays in Alert Receipts
Hi All ...
We have configured an (email and SMS) alert on our Queues for Wait Time > 5 mins; normally alerts trigger and distribute ok.
Yesterday we had an incident at 4:49pm where LWT > 5 min, but the alert was not 'received' until 11:12pm (over 6 hour delay!)
Comments / thoughts?
#SystemAdministration
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific
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