Genesys Cloud (formerly PureCloud)

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Setting up phones on BTOC Cloud

  • 1.  Setting up phones on BTOC Cloud

    Posted 10-30-2019 20:32
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    Hi all,

    Have just activated a new ORG which is BYOC Cloud, and has all the sites/ edge/edge groups/locations setup, so I went to setup a new user and get the following error message when I choose PureCloud Voice- AWS (Which has automatically been configured on the ORG) 'The Managed permission is required in order to assign a managed site to a phone' BYOC is new to us and wanted to know if anyone has seen this before and has a resolve for it?


    Darrell Beard
    Pyrios NZ Ltd