Following the request received from one of our customers, we found the following problem:

Impoissible to manage Relationships when we have one manager, two Supervisors depending on the manager, and four Team Leaders depending on the two Supervisors and several people (teams) depending upon each of the Team Leaders.

It seems that it is forbidden to crreate this kind of structure where the two Supervisorrs cannot have the four Team Leaders reporting directly to them.

Can anyone helo?

This is not an unsusual situation as it is difficult to understand why this cannot be managed.

Thanks

Regards
#Implementation
#PlatformAdministration

------------------------------
Jorge Negri
------------------------------

Hi Jorge,

Thanks for posting your question in the community! Your question was discussed on the most recent episode of the PureCloud Community Q&A Show! Check it out here!

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Original Message:
Sent: 06-23-2019 11:02
From: Jorge Negri
Subject: People->Relationships->Two supervisors managing four Team Leaders

Following the request received from one of our customers, we found the following problem:

Impoissible to manage Relationships when we have one manager, two Supervisors depending on the manager, and four Team Leaders depending on the two Supervisors and several people (teams) depending upon each of the Team Leaders.

It seems that it is forbidden to crreate this kind of structure where the two Supervisorrs cannot have the four Team Leaders reporting directly to them.

Can anyone helo?

This is not an unsusual situation as it is difficult to understand why this cannot be managed.

Thanks

Regards
#Implementation
#PlatformAdministration

------------------------------
Jorge Negri
------------------------------

Thanks for the quick answer.

Will this be taken into account for a feature enhacement?

It would be important to have this changed to fulfil customer's requests.

Regards



------------------------------
Jorge Negri
------------------------------

Original Message:
Sent: 07-02-2019 15:46
From: Cole Callahan
Subject: People->Relationships->Two supervisors managing four Team Leaders

Hi Jorge,

Thanks for posting your question in the community! Your question was discussed on the most recent episode of the PureCloud Community Q&A Show! Check it out here!

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator

Original Message:
Sent: 06-23-2019 11:02
From: Jorge Negri
Subject: People->Relationships->Two supervisors managing four Team Leaders

Following the request received from one of our customers, we found the following problem:

Impoissible to manage Relationships when we have one manager, two Supervisors depending on the manager, and four Team Leaders depending on the two Supervisors and several people (teams) depending upon each of the Team Leaders.

It seems that it is forbidden to crreate this kind of structure where the two Supervisorrs cannot have the four Team Leaders reporting directly to them.

Can anyone helo?

This is not an unsusual situation as it is difficult to understand why this cannot be managed.

Thanks

Regards
#Implementation
#PlatformAdministration

------------------------------
Jorge Negri
------------------------------

I have not heard anything, but you should have access to submit your ideas in the Genesys Knowledge Network! Try using this link!

https://purecloud.ideas.aha.io/ideas/new

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Original Message:
Sent: 07-02-2019 17:04
From: Jorge Negri
Subject: People->Relationships->Two supervisors managing four Team Leaders

Thanks for the quick answer.

Will this be taken into account for a feature enhacement?

It would be important to have this changed to fulfil customer's requests.

Regards



------------------------------
Jorge Negri

Original Message:
Sent: 07-02-2019 15:46
From: Cole Callahan
Subject: People->Relationships->Two supervisors managing four Team Leaders

Hi Jorge,

Thanks for posting your question in the community! Your question was discussed on the most recent episode of the PureCloud Community Q&A Show! Check it out here!

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator

Original Message:
Sent: 06-23-2019 11:02
From: Jorge Negri
Subject: People->Relationships->Two supervisors managing four Team Leaders

Following the request received from one of our customers, we found the following problem:

Impoissible to manage Relationships when we have one manager, two Supervisors depending on the manager, and four Team Leaders depending on the two Supervisors and several people (teams) depending upon each of the Team Leaders.

It seems that it is forbidden to crreate this kind of structure where the two Supervisorrs cannot have the four Team Leaders reporting directly to them.

Can anyone helo?

This is not an unsusual situation as it is difficult to understand why this cannot be managed.

Thanks

Regards
#Implementation
#PlatformAdministration

------------------------------
Jorge Negri
------------------------------

The closest thing I know of would to be to create "dotted-line" relationships for those people (under the subordinate individual's profile). 

Under Relationships it would look like:


However, it does not show up in the hierarchy or card views.

You have to add a new Team Lead, Save, then Edit again and add another Team Lead.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-23-2019 11:02
From: Jorge Negri
Subject: People->Relationships->Two supervisors managing four Team Leaders

Following the request received from one of our customers, we found the following problem:

Impoissible to manage Relationships when we have one manager, two Supervisors depending on the manager, and four Team Leaders depending on the two Supervisors and several people (teams) depending upon each of the Team Leaders.

It seems that it is forbidden to crreate this kind of structure where the two Supervisorrs cannot have the four Team Leaders reporting directly to them.

Can anyone helo?

This is not an unsusual situation as it is difficult to understand why this cannot be managed.

Thanks

Regards
#Implementation
#PlatformAdministration

------------------------------
Jorge Negri
------------------------------