What Robert mentions is the preferred method for defining exactly what is displayed in the chat for each agent (along with setting an Agent Image in the profile pic settings)
https://help.mypurecloud.com/articles/add-an-agent-alias-name-and-image/NOTE: You cannot use
{{AGENT_NAME}}, you need to change to
{{AGENT_ALIAS}}
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-25-2020 12:55
From: Robert Wakefield-Carl
Subject: Canned responses
If you add the person_agent section to the People Profile, you can add just their first name or any fictitious name and it should use that instead.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-19-2020 13:19
From: Charaf Eddine Chemlal
Subject: Canned responses
Hello,
When using Canned responses, {{AGENT_NAME}} returns firstname and lastname of the agent.
Would it be possible to return only the firstname ? I don't know how to access this variable to keep only the string I am interested in.
Any ideas ?
Regards,
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
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Charaf Eddine Chemlal
NTT France
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