Genesys Cloud (formerly PureCloud)

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User Connection Issue with Verizon Fios

  • 1.  User Connection Issue with Verizon Fios

    Posted 01-14-2021 12:27
    Edited by Mark Kastner 01-18-2021 18:14
    Many of our users report receiving Genesys Cloud error messages that phone services cannot connect. We have identified one common issue - they all use Verizon Fios as their ISP.  Has anyone encountered an issue with Verizon and users not being able to connect?  Were you able to identify why and resolve it?  Or, do you require your users to have a different ISP?

    Thanks in advance for your comments.

    Mark Kastner
    Gate 1 Travel

  • 2.  RE: User Connection Issue with Verizon Fios

    Top 25 Contributor
    Posted 01-20-2021 13:36
    I have had FIOS for probably 8 years now and it has been rock-solid and I am getting 100 mbps up and down.  I use it all day with Teams, Zoom, and Genesys Cloud.  I do think the modems they supply are the best.  I also suggest you get an ethernet connection directly to your own router.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect