Many of our users report receiving Genesys Cloud error messages that phone services cannot connect. We have identified one common issue - they all use Verizon Fios as their ISP. Has anyone encountered an issue with Verizon and users not being able to connect? Were you able to identify why and resolve it? Or, do you require your users to have a different ISP?
Thanks in advance for your comments.
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Mark Kastner
Gate 1 Travel
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