Hi
I've recently attempted to set up a flow that sends an SMS link to a web page to deflect callers. I've used the below link as a guide, unfortunately I can't get the flow to use the call.ani to set the "to" SMS number for the data action. If I manually enter phone number it works fine.
I've tried the following to set the variable to no avail
update data - tophonenumber(call.ani)
Get participant Data - call.ani
Can someone please advise what very simple thing I'm missing
Call deflection blueprint (genesys.cloud)Thanks Phil
#DigitalChannels#PlatformAdministration#SystemAdministration#Telephony------------------------------
Philip Thys
British Telecommunications PLC
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