Genesys Cloud (formerly PureCloud)

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  • 1.  Least Cost Routing (LCR)

    Posted 15 days ago
    Is there the ability to route outbound calls to the best (least costly) based on the cost.  i.e. Time of Day, cost per minute to specific Area Codes, Country Codes.  The assumption would be the customer has numerous (more than 1) carriers either BYOC-C or BYOC-P.

    Martin Bunting
    i3Vision Technologies Inc.