There is a feature request accepted for this which you can subscribe to for updates.
https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-657We have a similar approach to Paulo in that you can use an authorised org that has admin access to the platform. That second org does not have to be single sign on and can actually be an org purely of collaborate users.
Unfortunately if you reset all the passwords but left the option to not use SSO then users can reset their Genesys stored password.
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Richard Chandler
Conn3ct
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Original Message:
Sent: 09-11-2020 02:40
From: Paulo Mesquita
Subject: SSO and Genesys Cloud Authentication
Sorry, I don't think you can do the same on GC.
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Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 09-11-2020 02:19
From: Gennaro Montanino
Subject: SSO and Genesys Cloud Authentication
Hi Paulo
but this doesn't solve the initial requirement.
I'm also interested if there there is a way to split the login using SSO or not. With Genesys Engage is possible and also recommended that the "default" account is not linked to any external authorization system. In Genesys Engage (on prem) you can also at every person level disable or enable SSO.
Regards
/g/
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Gennaro Montanino
AXA Versicherungen AG
Original Message:
Sent: 09-10-2020 08:59
From: Paulo Mesquita
Subject: SSO and Genesys Cloud Authentication
Hi Vaun,
If the certificate is expired you will still have access to their environment via Authorized Org.
If you can't fix it quickly you can disable SSO and send a new invite to the users who don't remember their password.
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Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 05-23-2020 02:42
From: Vaun McCarthy
Subject: SSO and Genesys Cloud Authentication
Thanks Daniel, the way I'm reading that (which may be wrong) is that after SSO is enabled a user can sign on EITHER using PureCloud OR SSO. Is that correct? It says the first time post SSO enablement they have to sign on using the Purecloud credentials which are "cached". So then they log out, and next time they log back in they'll see the SSO provider option but again they can still fall back to the Purecloud credentials. How can we stop users from using the Purecloud login without turning it off? I foresee a lot of "my password doesn't work" calls to the Service Desk all because they didn't choose the SSO provider link.
Based on what you said I'm guessing there's no way to turn that Purecloud option off so they can ONLY go to SSO but still have Purecloud authentication available for admin stuff. So if you turn off Purecloud login, and something goes horribly wrong with the SSO provider, nobody will be able to get into your org at all? So in that scenario you'd need Genesys Care to turn that option off again and potentially reset an Admin's password to login and make changes?
Maybe using something in the API to reset ALL users's passwords to something else but not tell them?
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 05-22-2020 23:50
From: Daniel McLeod
Subject: SSO and Genesys Cloud Authentication
Hi Vaun,
You will still be able to login with PureCloud as long as you don't turn on the setting in the screenshot below. You won't have the ability to specify which users can use which provider, they'll just have the option for both.
Take a look here:
https://help.mypurecloud.com/articles/log-in-to-purecloud-using-single-sign-on-sso/
and here:
https://help.mypurecloud.com/articles/what-users-can-expect-after-sso-setup/
Thanks,
Daniel McLeod
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Daniel McLeod
Qsect LLC
Original Message:
Sent: 05-22-2020 18:01
From: Vaun McCarthy
Subject: SSO and Genesys Cloud Authentication
If I integrate an org to say Azure AD for SSO, can I have some user/admin accounts that are not actually held within Azure and still use Cloud credentials? Or does it become an all or nothing state then? Just trying to think about the scenario where for some reason the SSO provider may be down/unreachable so still need a way for key people to log into the org.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Implementation
#SystemAdministration
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Vaun McCarthy
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