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Architect Dialogflow engine bot flow

  • 1.  Architect Dialogflow engine bot flow

    Posted 02-25-2021 06:22
    Hi! Has anyone been able to access this new feature?
    As per description it should be available to select Call bot flow from Achitect's Toolbox, but it is not there.
    All required permissions are added.


    #Roadmap/NewFeatures

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    Armands Bunkovskis
    Adventus
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  • 2.  RE: Architect Dialogflow engine bot flow

    Posted 02-25-2021 07:22
    Hi Armands,

    Have you already completed all the steps before being able to access it in Architect:
    - set up the integration via the AppFoundry
    - configured the service account credentials
    - configured the OAuth client credentials
    - enabled/activated the integration in Admin > Integrations

    Once the integration has been set up, you should see it in Architect under Data > Call Dialogflow Bot for Calls, Chats and Message flows.

    Thanks,
    Marian

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    Marian OConnell
    Wren Data Ltd.
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  • 3.  RE: Architect Dialogflow engine bot flow

    Posted 02-25-2021 07:46
      |   view attached

    Hi!
    I need to apologize - I put a bit incorrectly the heading of the post. What I am struggling to achieve is Architect Dialog Engine (and not Dialogflow...) bot flows.
    Anyway, Genesys Dialog engine has been configured and I have access to "Call Dialogengine bot" and "Call Dialogflow bot" actions under Data, but there is no new option called "Call Bot Flow" as per documentation



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    Armands Bunkovskis
    Adventus Solutions Sia
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  • 4.  RE: Architect Dialogflow engine bot flow

    GENESYS
    Posted 02-25-2021 09:09
    Bot flows are different from the existing Call Dialog Engine Bot action.  You need to add it to your subscription.
    https://help.mypurecloud.com/articles/architect-dialog-engine-pricing/

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    Melissa Bailey
    Genesys - Employees
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  • 5.  RE: Architect Dialogflow engine bot flow

    Posted 02-25-2021 09:56
    Thanks. Now it is clear why it is not working. Now just need to wait when it will appear as an available option in Genesys Add Ons page


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    Armands Bunkovskis
    Adventus Solutions Sia
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