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Email Images not showing

  • 1.  Email Images not showing

    Posted 04-01-2019 17:35
    Good Afternoon!   I am testing out emails coming into a queue in PureCloud.  I noticed that my images within the body of the email are not visible. When i click 'Show Images below' the small box for the image becomes an x and nothing else happens.   

    Is there a restriction on what format can be used, or is there a place that this can be turned on in the system? 

    Thanks! 

    #Unsure/Other

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    Erin Neufeld
    [BSA]
    Kal Tire, LTD
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  • 2.  RE: Email Images not showing

    Posted 04-02-2019 10:55
    I tried to and that right no image appear on the mail just an icon and the type of the image



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    Nicolas Urgin
    Dimension Data France
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  • 3.  RE: Email Images not showing

    GENESYS
    Posted 04-05-2019 10:55
    Edited by Dave Siukola 04-05-2019 10:55
    Hello,

    I would suggest opening a case with support for this issue. For your second question, most attachment types are supported. However Amazon Web Services does have a list of attachment types that are not supported. https://docs.aws.amazon.com/ses/latest/DeveloperGuide/mime-types-appendix.html. There is no configuration for attachment types. I hope this helps.

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    Dave Siukola
    Genesys - Employees
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  • 4.  RE: Email Images not showing

    Posted 04-05-2019 15:21
    Thanks Dave!

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    Erin Neufeld
    [Job Title]
    Kal Tire, LTD
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  • 5.  RE: Email Images not showing

    Posted 09-07-2020 22:42
    Hi Erin,
    We have the same inline images issue, I'm interested to know if Genesys support have fixed the issue for you? We logged a support case back in November and its still not fixed.

    Thanks

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    Rebecca Smith
    AFSA (Australian Financial Security Authority)
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  • 6.  RE: Email Images not showing

    Posted 09-12-2020 19:44
    I think this is fixed.

    Do you get this option to show all images?



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    Paulo Mesquita
    Spark NZ Trading
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  • 7.  RE: Email Images not showing

    Posted 09-13-2020 19:56
    We do however it doesn't always work
    We have a support case open but it's been going on 10 months now

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    Rebecca Smith
    AFSA (Australian Financial Security Authority)
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  • 8.  RE: Email Images not showing

    Posted 10-01-2020 04:46
    Same problem here.

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    Thomas Karlshoj
    HI3G Denmark ApS
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  • 9.  RE: Email Images not showing

    Posted 10-01-2020 21:44
    We're still seeing this issue, apparently it's with the Dev's

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    Will Bellerby
    Pyrios NZ Ltd
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  • 10.  RE: Email Images not showing

    Posted 08-04-2021 07:33
    did this ever get fixed for anyone? I Just raised a Care Ticket with exactly the same Problem.

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    Marcus Amthor
    1&1 IONOS Service GmbH
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  • 11.  RE: Email Images not showing

    Posted 11-21-2023 10:06

    We have this issue as well.  Has anyone been able to resolve it?  Thanks



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    Carlos Alonso
    Dow Jones & Company, Inc.
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