Is anyone aware of a method for importing agent schedules into a schedule week in Purecloud WFM? The Export functionality is there but there is no import functionality. This would help us a great deal as we recently moved our outsourced agents to the Purecloud platform. The problem is that we do not receive their schedules until after the schedule week has been generated. Adding the schedules manually is a huge pain.

Is there perhaps an API available that would make this possible?
#Integrations
#PlatformAdministration
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Paul Soulodre
Alberta Motor Association
------------------------------

You can check into this API:

https://developer.mypurecloud.com/api/rest/v2/workforcemanagement/#post-api-v2-workforcemanagement-managementunits--managementUnitId--weeks--weekId--schedules

I don't know how much easier it would be to massage the schedule data from the 3rd party system to match whatever is required by this API call.

Post in the forum on https://developer.mypurecloud.com with questions regarding the API, formatting, etc.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 09-27-2019 17:16
From: Paul Soulodre
Subject: Import of Outsourcer Schedules

Is anyone aware of a method for importing agent schedules into a schedule week in Purecloud WFM? The Export functionality is there but there is no import functionality. This would help us a great deal as we recently moved our outsourced agents to the Purecloud platform. The problem is that we do not receive their schedules until after the schedule week has been generated. Adding the schedules manually is a huge pain.

Is there perhaps an API available that would make this possible?
#Integrations
#PlatformAdministration
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Paul Soulodre
Alberta Motor Association
------------------------------

Hello, 

Did you try and it did it work?

We are trying to create a new business unit and we want to move agents, but not lose their scheduled plans.. 

Best,
Regina

------------------------------
Regina Arocha
Zurich Insurance Group
------------------------------

Original Message:
Sent: 09-27-2019 17:16
From: Paul Soulodre
Subject: Import of Outsourcer Schedules

Is anyone aware of a method for importing agent schedules into a schedule week in Purecloud WFM? The Export functionality is there but there is no import functionality. This would help us a great deal as we recently moved our outsourced agents to the Purecloud platform. The problem is that we do not receive their schedules until after the schedule week has been generated. Adding the schedules manually is a huge pain.

Is there perhaps an API available that would make this possible?
#Integrations
#PlatformAdministration
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Paul Soulodre
Alberta Motor Association
------------------------------

Hi Regina,

We never did try the process with the API so I can't say whether it worked well or not.

Sorry!

------------------------------
Paul Soulodre
Alberta Motor Association
------------------------------

Original Message:
Sent: 06-08-2021 02:37
From: Regina Arocha
Subject: Import of Outsourcer Schedules

Hello,

Did you try and it did it work?

We are trying to create a new business unit and we want to move agents, but not lose their scheduled plans..

Best,
Regina

------------------------------
Regina Arocha
Zurich Insurance Group

Original Message:
Sent: 09-27-2019 17:16
From: Paul Soulodre
Subject: Import of Outsourcer Schedules

Is anyone aware of a method for importing agent schedules into a schedule week in Purecloud WFM? The Export functionality is there but there is no import functionality. This would help us a great deal as we recently moved our outsourced agents to the Purecloud platform. The problem is that we do not receive their schedules until after the schedule week has been generated. Adding the schedules manually is a huge pain.

Is there perhaps an API available that would make this possible?
#Integrations
#PlatformAdministration
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Paul Soulodre
Alberta Motor Association
------------------------------