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Successful or Failed Scheduled Callback Notification

  • 1.  Successful or Failed Scheduled Callback Notification

    Posted 09-20-2021 17:16
    Edited by Michael Joseph Carreon 09-20-2021 17:47
    Hello,
    I created a callback in Scripts thru Scripter.Schedule Callback. I got notification if the callback submitted is successful or failed.
     I need to add skills in the callback so I created Data Action instead  to schedule a callback. Although the callback data action is working , it does not notify me that the scheduled callback was successful or failed.  How can I make this notification appear after submitted a callback request? 


    #Unsure/Other
    #ArchitectureandDesign

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    Michael Joseph Carreon
    Dexcom, Inc.
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