Genesys Cloud CX

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  • 1.  Call Data Action

    Posted 10-13-2021 17:20
      |   view attached
    Hi All,

    I am working on an inbound message flow and want to be able to send a message to a different number than the sender when no one is available in the queue. I am able to accomplish this using Update Data and Call Data Action. However, I can only get it to work on one number. I have tried various different update statements but can only get one number to work. Is this a limitation or does anyone know a way to get this to work. Thanks.
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Matthew Raleigh
    Broker Solutions, Inc. DBA New American Funding
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