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  • 1.  On-line updating Calling lista

    Posted 06-30-2021 03:52
    Hello team.
    Maybe somebody knows how to add/update records to the Calling list through the API?


    #Outbound
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------


  • 2.  RE: On-line updating Calling lista

    Posted 06-30-2021 19:48
    I assume you mean contact lists for the outbound dialer.  If so and you are not using Salesforce to sync lists, you should check out this link:  Contact Management (genesys.cloud).  The exact API is POST /api/v2/outbound/contactlists/{contactListId}/contacts

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: On-line updating Calling lista

    Posted 07-01-2021 07:28
    Dear Robert,
    Many thanks for the information.
    I mean the object that is created/managed at "Admin-> Outbound-> Contact Lists"
    Sorry for the "stupid" question:
    Is it possible to add/update the record (contact) in the contact list without stoping the campaign?

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------



  • 4.  RE: On-line updating Calling lista

    Posted 07-01-2021 09:19
    Yes, you can update a campaign while it is running.  Through the API, when you send contacts in, you can flag the contact(s) to be priority, meaning they will go at the top of the list instead at the bottom of the list.  You don't have to stop the campaign when adding contacts.  What you can't do is change the columns in the list or change to a new list without stopping it.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: On-line updating Calling lista

    GENESYS
    Posted 07-01-2021 10:54
    Hi Yvegni, 
    Adding to Robert's answer: if you're planning to add a large number of contacts at once, the API Robert recommended can support up to 1000 records at once, but a contact list import is preferred for large batches.

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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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  • 6.  RE: On-line updating Calling lista

    Posted 09-25-2023 15:45

    Is there a documentation link to support this?  Is there a negative to uploading 10's of thousands or 100's of thousands via the API?  Other than the 1000 records batch size?

     "the API [...] can support up to 1000 records at once, but a contact list import is preferred for large batches."




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    Josh Hendrix
    DialAmerica Marketing, Inc.
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  • 7.  RE: On-line updating Calling lista

    Posted 07-06-2021 08:12
    Dear Robert,
    Thank You very much for Your post,
    As I understand, You are talking about this function:
    /api/v2/outbound/contactlists/{contactListId}/contacts
    You are sure that it can be used for "running" campaigns?

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------



  • 8.  RE: On-line updating Calling lista

    Posted 07-08-2021 08:11
    Yes, contacts can be added or updated but you can't change a list after it in production like change columns.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 9.  RE: On-line updating Calling lista

    Posted 07-08-2021 12:36
    Dear Robert, 
    Many thanks for Your answers


    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------



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