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"Total Contacts" here refers to the total number of contacts that were queued. This excludes contacts that were determined to be uncallable before the campaign was started because they were marked uncallable. This does not include contacts blocked by DNC lists, attempt controls, callable times, or pre-call rules, as those are just-in-time checks. If you'd like the doc to be changed to clarify this, please use the "Was this article helpful?" buttons at the bottom of the relevant page.
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