Hi All,

One concern appears after the final customer has moved to a 7 days a week  "non stop operation" on its Contact Center.

The four Edge Servers are assigned to one Site, and in one Edge Group.

The automatic updates are configured with the following parameters:

Recurrence Type: Weekly
Time Zone: America/Buenos Aires (-03:00)
Day: Sunday
Time Range
Start Time: 2:00 AM; End Time: 5:00 AM

How will the update will be performed in the four Edge Mini Servers installed at this site?

Is there any sequence for this update on the servers or will it be triggered for all of them at the scheduled window time. Not really clear if there will be any impact on the Contact Center operation.

Thanks again for your thoughts and may be for your comments if you have already faced the same situation and experienced how the Edge servers update is performed.

Regards.


#ArchitectureandDesign

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

PureCloud automatically staggers the updates for the edges in the Site so that only one is updating at a time.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-31-2019 09:15
From: Jorge Negri
Subject: Automatic Edge Software updates

Hi All,

One concern appears after the final customer has moved to a 7 days a week  "non stop operation" on its Contact Center.

The four Edge Servers are assigned to one Site, and in one Edge Group.

The automatic updates are configured with the following parameters:

Recurrence Type: Weekly
Time Zone: America/Buenos Aires (-03:00)
Day: Sunday
Time Range
Start Time: 2:00 AM; End Time: 5:00 AM

How will the update will be performed in the four Edge Mini Servers installed at this site?

Is there any sequence for this update on the servers or will it be triggered for all of them at the scheduled window time. Not really clear if there will be any impact on the Contact Center operation.

Thanks again for your thoughts and may be for your comments if you have already faced the same situation and experienced how the Edge servers update is performed.

Regards.


#ArchitectureandDesign

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Thanks again George!

Also found specific information at:

https://help.mypurecloud.com/articles/schedule-automatic-updates-edge-software/

and

https://help.mypurecloud.com/articles/schedule-automatic-updates-edge-software/

Best regards,



------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 10-31-2019 10:51
From: George Ganahl
Subject: Automatic Edge Software updates

PureCloud automatically staggers the updates for the edges in the Site so that only one is updating at a time.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-31-2019 09:15
From: Jorge Negri
Subject: Automatic Edge Software updates

Hi All,

One concern appears after the final customer has moved to a 7 days a week  "non stop operation" on its Contact Center.

The four Edge Servers are assigned to one Site, and in one Edge Group.

The automatic updates are configured with the following parameters:

Recurrence Type: Weekly
Time Zone: America/Buenos Aires (-03:00)
Day: Sunday
Time Range
Start Time: 2:00 AM; End Time: 5:00 AM

How will the update will be performed in the four Edge Mini Servers installed at this site?

Is there any sequence for this update on the servers or will it be triggered for all of them at the scheduled window time. Not really clear if there will be any impact on the Contact Center operation.

Thanks again for your thoughts and may be for your comments if you have already faced the same situation and experienced how the Edge servers update is performed.

Regards.


#ArchitectureandDesign

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------