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Automatic Edge Software updates

  • 1.  Automatic Edge Software updates

    Top 25 Contributor
    Posted 12 days ago
      |   view attached
    Hi All,

    One concern appears after the final customer has moved to a 7 days a week  "non stop operation" on its Contact Center.

    The four Edge Servers are assigned to one Site, and in one Edge Group.

    The automatic updates are configured with the following parameters:

    Recurrence Type: Weekly
    Time Zone: America/Buenos Aires (-03:00)
    Day: Sunday
    Time Range
    Start Time: 2:00 AM; End Time: 5:00 AM

    How will the update will be performed in the four Edge Mini Servers installed at this site?

    Is there any sequence for this update on the servers or will it be triggered for all of them at the scheduled window time. Not really clear if there will be any impact on the Contact Center operation.

    Thanks again for your thoughts and may be for your comments if you have already faced the same situation and experienced how the Edge servers update is performed.

    Regards.


    #ArchitectureandDesign

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: Automatic Edge Software updates

    GENESYS
    Posted 12 days ago
    PureCloud automatically staggers the updates for the edges in the Site so that only one is updating at a time.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Automatic Edge Software updates

    Top 25 Contributor
    Posted 12 days ago
    Thanks again George!

    Also found specific information at:

    https://help.mypurecloud.com/articles/schedule-automatic-updates-edge-software/

    and

    https://help.mypurecloud.com/articles/schedule-automatic-updates-edge-software/

    Best regards,



    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------